Partner FAQ
What is normal TAT for Pan and Aadhar linking ?
Process is entirely dependent on Income Tax Dept and NSDL e-governance and normally it takes approx 5 days for successfully reflecting linked status.
What is IPV Due Diligence ?
In-Person Verification (IPV) is the process of verifying that the person opening the account and the original documents submitted as proof are of the same person. Hence this verification is very important from a regulatory perspective and to stop ...
Can we activate Non Individual Accounts based on scan copies of KYC and Documents ?
Non-individual accounts (Corporates, HUF, Trust, Partnership etc) involve a lot of documentation and hence to prioritize account opening and also to reduce rejections on later stages, non individual accounts can be opened based on scan images of KYC ...
What is the checklist for Non Individual Accounts ?
Please click to download ___________ (Annexure 1)
When can new clients start trading ?
As per recent regulatory guidelines, clients are able to trade only when UCC is approved by Exchanges and KRA is validated. Already KRA verified clients will be able to trade from T+1 day if UCC is done before 5 pm on T Day and on T+2 day onwards if ...
What is family mapping for 360 reports and what benefits and conditions of Family mapping for 360 reports ?
We have an online facility for clients to map their family members and view consolidated portfolio 360 reports. Benefits of mapping clients under single family for portfolio 360 reports are : 1. Clients can view family portfolios under a single tab. ...
What is the process for Family Mapping for 360 Reports ?
Clients can follow simple steps for Family Mappings. Step 1 : Go to My Account >> Profile >> Family Mapping Step 2 : Select login id for the client which requires to be mapped to head of the family. Step 3 : After the id is selected, SMS and email ...
What is DDPI ?
DDPI is demat debit and pledge instructions introduced by SEBI which has replaced POA for demat debit. Below are the important points related to DDPI: � DDPI is limited to settlement and margin pledge transactions. � DDPI can be done online using ...
Can we activate POA if a client is having debit in his demat account ?
You can not activate POA now for settlement and margin pledge transactions. Existing clients which already had POA mapped will continue to be valid.
What is DDPI for Mutual Funds ?
DDPI now covers Mutual Fund Redemption , buy back etc DDPI now covers all transactions including (Sell, Pledge, MF redemption and Buy Back), there is no requirement to submit Physical Additional POA.
How to Activate DDPI ?
New clients have the option to opt for DDPI during on-boarding journey. Existing clients can opt for DDPI through TT Web or MobileApp DDPI through online journey and Mobile App is available for Individual single holder accounts only. Physical DDPI ...
Which Clients are treated as Dormant ?
Clients who have not done any trade or transactions in the last 365 days are treated as Dormant Clients and such clients are not able to trade unless the same is removed from dormancy.
How to remove clients from Dormancy?
Dormant clients get pop up messages in Ttweb or MobileApp to confirm his latest KYC details. Once the client confirms the latest details and clicks on the submit button his request is accepted. Such a request is then sent to the exchange and ...
When can dormant clients start trading post raising reactivation requests ?
Dormant clients can trade effectively from T + 3 day T Day � Dormant reactivation request received. T + 1 Day � UCC in exchange is activated and the exchange sends data to the depository for linking. T + 2 Day � End of T+1 or by T+2 confirmation from ...
What are the online modes available ?
Clients demographic and most of other important details can be modified online through below modes: Ttweb MobileApp Whatsapp etc
What are the modification options available in TTweb ?
Below options are available in TT web Mobile Change Email Change Bank Update GST updation Latest Income Updation Nominee Addition Nominee Change Change Contract Note Type BNPL Activation Running Account Authorisation (Monthly/Quarterly) Segment ...
What are the modification options available in MobileApp ?
Below options are available in MobileApp Mobile Change Email Change Bank Update GST updation Latest Income Updation Nominee Addition Nominee Change Change Contract Note Type BNPL Activation Running Account Authorisation (Monthly/Quarterly) Segment ...
What are the modification options available in whatsapp ?
Below are the options availale in whatsapp Update Email ID Update Mobile Number Add Bank Account Add Nominee Details Update Address Details Segment Activations Dormant Reactivation
Who is the contact person for Marketing related requirements ?
> Login to AAA Web (https://aaa.indiainfoline.com/login)/App >Select More>Branding- Enter your requirement >The desired information will be shared within 7-8 working days on your registered email id.
Whom should I contact for any FAN registration issue?
>You can get in touch with your BDM for details
How can I check FAN ledger?
>Login to AAA (https://aaa.indiainfoline.com/login) >Go to Reports >Select Fan brokerage Ledger
Where can I check brokerage earned by the clients mapped to me?
> Login to AAA (https://aaa.indiainfoline.com/login) > Select Dashboard option.>Click on brokerage (YTD) and type client code or Go to Reports > Others> Pay details
What is the process for updation of ARN?
>Login to AAA and use AAA help, ticket can be raised using Subject Head FAN Team, Sub Subject-FAN Modification, Third Level Drill down-ARN Updation/Modification and attach the related Proof > The Department will update the status in the ticket ...
What is the process of GST number Updation ?
>Login to Zoho CRM and ticket can be raised using Subject Head FAN Team, Sub Subject-FAN Modification, Third Level Drill down-Bank & GST Updation and attach the related Proof > The Department will update the status in the ticket accordingly.
How can I get my GST invoice?
> Login to AAA (https://aaa.indiainfoline.com/login >Reports>Select the GST Invoice under Others and the same can be downloaded.
What proofs are required for address change?
Below documents are required- 1.Pan card of Partner 2.Education Certificate of Partner 3.Latest address proof of Partner 4. Address change undertaking with Partner signature
How to Open Non individual Account?
>Login to https://ttweb.indiainfoline.com>>Download forms & Format Broking (Equity & Commodity Segments) & Depository Account Opening Forms ( CDSL/NSDL ) >Download Non Individual form >Non Individual Account opening checklist is already given in AOF ...
How to open Individual Account Online?
>Login to https://fankyc.iifl.in/ and start the process. >Before starting the process make sure that client related documents like, Self Photo, Address Proof, Bank Proof, ID Proof and Signature on white background is available with you.
Where can I check in which segments clients are activated to trade?
> Login to Zoho CRM and search for Client Code in ZOHO CRM > Click on Client Name > Click on Customer Profile details >You can view the Segment Status
How to activate Karvy clients?
>Activate trading account of Individual Kirby clients from the website:- wecarekarvy.indiainfoline.com . Note: Do not process joint holder karvy account through wecarekarvy link but process through physical only.
What is the process for reactivation of closed account?
The process is same like new Individual Account Opening as below >Login to https://fankyc.iifl.in/ and start the process. >Before starting the process make sure that client related documents like, Self Photo, Address Proof, Bank Proof, ID Proof and ...
How to change client Brokerage?
You can change client brokerage plans through AAA login (aaa.indiainfoline.com) >>More options >> Request >>click on Brokerage Request and change the Brokerage as per this slab and your Relationship Manager will get this approved. Please note if ...
How to Opt for Trader Terminal?
>You need to coordinate with your Service BDM to raise the request >Once the request is processed you can check your Terminal Details in AAA=>My Profile option
How to Change TT Now Password
>You can change the password using the forgot password option.
How to create mandate and view mandate status?
Kindly create a new and view mandate Throught online mode: Login to mf.indiainfoline.con > My account> Bank and autopay> Setup Autopay>Create new mandate. Through Mobile App: Click on Menu>Mutual Fund> Manage Autopay>Select Bank.
How to Redeem Mutual Fund units in case of Non POA/DDPI ?
Kindly get the POA mapped or alternatively in client's login option is available to place the order using the EDIS TPIN facility for non poa clients from Mutual fund website.
In which bank account will client receive the Mutual fund redemption amount?
While placing a redemption order client have to fill the necessary units for redemption and then there is a drop down to select a bank account in which client will receive the redemption amount. If not selected then funds will be transferred to the ...
Which payment modes are available for Mutual Fund Investments for SIP?
There are 3 modes of payment. 1.Payment Gateway - You will have to click on Send Payment Link Option and then the client will receive the payment link on his registered Email ID and Mobile number & client will receive UPI and Netbanking payment ...
Which payment modes are available for Mutual Fund Investments for Lumpsum?
There are 3 modes of payment. 1.IIFL AutoPay- -RM can select the existing mandate and Click on Confirm & place the order. Then the client will receive an order confirmation link on his registered mobile number and the link will have validity of 24 ...
From where to download Mutual Fund statements?
RM/Client can download the MF statement from MF Portal from mf.indiainfoline.com >Transactions>Account statements. Also, RM can download from ACE Back Office-click on ACE back office > client reports > Account statement/Account statement (Folio Wise)
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